Category: Resolved

[RFO] Reason For Outage May 1, 2017

Yesterday we experienced an outage affecting the main easyDNS website, the control panel, easyMail and mail forwarding. The cause was a corrupted database in our core DB cluster. As expedient as it might be to blame the root cause on Russian state-sponsored hackers, the reality is that it was caused by operator error. A sysadmin was … [Read more]

MAINTENANCE WINDOW: Friday, April 29, 7:00 PM-9:00 PM EDT

We will be performing emergency maintenance on, our inbound/outbound zone transfer node, tonight between 7:00 PM and 9:00 PM EDT. Customer impact is expected to be minimal, but domains using our secondary service may experience delayed updates during this period. We apologize for the short notice.

easyWeb service trouble

We have managed to restore service on the affected server and clients should see their websites coming up shortly.   We are currently having trouble with one of our easyWeb hosting servers, we are working to being service back up as soon as possible and hope to have service restored momentarily.

April 8, 2016: Fusion outage

Today (April 8, 2016) at approximately 10 AM EDT we experienced a brief outage with our ticketing system due to an error introduced by a system upgrade. This issue has since been resolved. If you have received a bounce message in response to a ticket please resubmit it and we will get to it promptly.

cpanel4 web server issues

We have identified and corrected the issue with the webserver and are working on ensuring the fix is permanent.  We are sorry for any inconvenience this may have caused.   We are experiencing a problem with our cpanel4 web server, so you may experience slowness or interruptions in service if your easyWeb domain is hosted … [Read more]