Resolved

We experienced a service disruption this morning affecting about 11% of our users today. A single component experienced an unexpected failure, which temporarily prevented affected users from authenticating their email box for a period of several hours, roughly between 2:00am and 8:00am EDT. The good news: No messages were lost, corrupted, or bounced. Everything that […]

Some clients may be experiencing sporadic email delays.  We are aware and are investigating the cause.

We had reports from clients overnight of emails being delayed.  We checked into it and saw intermittent delays of a few minutes, up to an hour (in one case) on a small number of emails.  We’ve been keeping an eye on it, tweaked a setting and the delays have been resolved.

Clients are reporting delays (from only minutes, up to a few hours) in emails destined for Microsoft managed outlook.com addresses.  This seems to stem from Monday’s Spamhaus RBL block (which was resolved then) since Microsoft uses them along with their own algorithms, so it may take a bit longer to resolve.  We are working on […]

We are currently working on an issue affecting a few of our customers sending mostly to outlook.com addresses, who are receiving bounces due to a spamhaus block. UPDATE: The spamhaus block is no longer affecting users and we’re continuing to monitor the situation.

Currently new domain registrations are on pause due to increased latency and error rates in one of our upstream vendor’s API.  It is being investigated and we’ll update this post when new information is available. UPDATE at 17:12 EST: Registrations are working again.