Due to a power outage at our office our phone system is currently and we are currently unable to make or receive phone calls. We are working with our building management to determine how quickly this problem will be resolved. Until then our support staff will be replying to support tickets. We will update this […]
Alerts
Phone Support – Closed on Sunday Dec 22/2013
Phone support for today , Sunday Dec 22/2013, will be closed. Our staff are unable to access our office due to the effects of an ice storm in the Toronto area. The storm has left many without power but we will be doing our best to answer tickets via email. We will update this post […]
[RESOLVED] Phone Support intermittent hold times
UPDATE: The source of the problem has been identified and corrected. We apologize to anyone who was delayed by this hiccup. It’s come to our attention that some customers are waiting on hold for several minutes to reach our support desk by phone. We’re investigating and hope to have things sorted out shortly. As […]
[RESOLVED] Temporary issue registering .TO domains
We are currently experiencing an issue with our registration partner that is resulting in the temporary inability to register new .TO domain names. We are working with them to resolve the issue as soon as possible, and apologize for the inconvenience. [Update – 2013-11-21 @ 12:54pm EST] This issue has been resolved, and customers should […]
Phishing Email Alert.
Please be on the lookout for a new Phishing email scam pretending to come from an easyDNS email address: From: “Administrator <Administrator@easydns.com> Download (untitled) / with headers text/plain 618b Please carefully read the attached instructions before updating settings. This file either contains encrypted master password, used to encrypt other files. Key archival has been […]
[RESOLVED]: Emergency maintenance on secondary DNS transfer node: Wednesday, 6 November 10:00 PM EST
RESOLVED: We have the resovled the issue we were experiencing with our secondary DNS transfer node. Please do not hesitate to contact support if you are experiencing any issues. As always. Thank you for your continued support of easyDNS. ——————————————————– We are continuiung to experience issues with our secondary DNS transfer node. Our operations are […]
