We experienced a service disruption this morning affecting about 11% of our users today. A single component experienced an unexpected failure, which temporarily prevented affected users from authenticating their email box for a period of several hours, roughly between 2:00am and 8:00am EDT.
The good news: No messages were lost, corrupted, or bounced. Everything that was sent or received before , during of after the outage delivered normally, and all inboxes are intact.
We identified the issue, applied a fix, and the service was fully restored. All systems are operating normally, and we’re monitoring closely to confirm stability. Our team is reviewing what led to the incident and taking steps to strengthen monitoring and response so we can catch and resolve issues faster in the future.
If you experienced anything unusual with your email during this window, or have questions, please reach out to our support team.
Thank you for your understanding.
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