Between 5:22pm EDT and 6:56pm EDT this evening, “mailout.easydns.com” was returning errors for users who were trying to relay email through it. This was traced back to a routing issue by our sysAdmins, and was resolved. We apologise for the inconvenience.
From between 6pm and 6:30pm, our upstream registrar will be undergoing some maintenance. During this time, the following services via our interface will be unavailable: New domain registrations Domain renewals Nameserver delegation changes Whois updates Registrar transfers Enabling/disabling the registrar lock for your domain(s) Our sysAdmins will be monitoring the progress, and any renewals that […]
UPDATE 1:57PM EDT We believe we’ve resolved the issue and live support has resumed. We apologize for any inconvenience this may have caused. Hi folks, Unfortunately due to technical difficulties with our phone system we are unable to provide live phone support for today (Saturday, June 07 2014). Email support is available via email@example.com […]
We are currently experiencing a connectivity issue at one of our co-location facilities that is affecting access to our web interface and easyMail. Our sysAdmins are presently looking into the issue, and hope to have it resolved as soon as possible. [Update – 2014-05-29 @ 1:39pm EST] Our sysAdmins traced the issue, and restored the […]
This morning between 9:08am EDT and 11:42am EDT, we experienced a temporary issue where customers would have been unable to add new domains to their accounts for either new registration, transfers from other registrars, or for DNS services. The error displayed would have claimed that the domain was not allowed on our system. We traced […]
Today we experienced an issue where email destined for easyMail mailmaps (not easyMail accounts directly) were delayed. For clarification, mailmaps are also known as aliases, where you can have “firstname.lastname@example.org” forward to “email@example.com”. In this situation, the email destined for easyMail mailmaps was redirected locally, and queued. We have since dequeued all of the affected […]