Due to a power outage at our office our phone system is currently and we are currently unable to make or receive phone calls.
We are working with our building management to determine how quickly this problem will be resolved. Until then our support staff will be replying to support tickets.
We will update this status with more information once we have more information.
[Update – 2014-01-06 @ 11:54am EST] Power was restored to our office building, yet phone support will not be available today. Please email firstname.lastname@example.org for assistance. We apologise for the inconvenience.