We’ve had some intermittent reports in the past short while about problems similar to the ones on Saturday.
All hands are on deck working on it, and we’ll update as soon as we have more info.
Our sincere apologies for any inconvenience, and thanks for the understanding.
Update 22:00 EST:
We’ve made further adjustments to the system. While symptoms disappeared quite quickly, we continue to monitor the situation.
If, perchance, this recurs and you happen to be near a shell, please run this command:
dig +trace [domain]
and then email us those results. If you also include a “traceroute” it may be helpful as well.
The data suggests that these issues are confined to the legacy platform and we will be posting at length about this in the days and weeks to come as this has underscored the need to sunset the legacy system.
Domains on the new platform appear unaffected by these issues, so migrating your domains over to the new system is never a bad idea.
We are very sorry for these issues and are directing all efforts to preventing a recurrence.
More as it comes in.