We are cautiously optimistic that the Bell Canada mail issue has finally been resolved.
We are still running tests and keeping an eye out for reports and errors.
Stay tuned for a more detailed follow-up after we get a post-mortem of the situation.
Short version and something I’d like to put to rest right away: This wasn’t “a Bell cock-up”, it wasn’t a Bell traffic shaping issue, and, in the words of one customer, this was not “typical Bell *mumble*”.
Everything we experienced working this issue proved the exact opposite: Bell tech staff and NOC-ops are on-the-ball, responsive, clueful and they know what they’re doing. Our hats are off to them because without their persistence which culminated in a breakthrough last night with one of their guys and one of our guys sitting on the phone, running packet captures and comparing tcpdumps until close to midnight, we would still be chasing our tails on this.
We are profoundly sorry for the heartache and pain this has caused some of our users. I will be making myself available for anybody who needs to make explanations downstream, to their clients, to their customers, or to their boss. Just shoot me an email or call me at extension 225 and we’ll take it from there.