Before the weekend I was asked to write a guest piece for Domain Name News (DNN) about my take on the new Top Level Domains program which purports to begin adding unlimited new TLDs to the root. Our reaction as a company to new TLDs is atypical for most Registrars. Rather than whip our member […]
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Telephone Support Hours: Monday, 1 August, 2011
Today is a public holiday in Toronto: Simcoe Day. Our telephone support hours are 8:30 AM to 4:30 PM EDT. You can also email us at helpme@easydns.com with any support inquiries. Regards, The easyDNS Support Team
Resolution on intermittent issues [resolved]
The source of the intermittent and transient DNS resolution issues that affected some of our clients Saturday and Monday has been determined and resolved as of late Tuesday evening (EST). We have been monitoring the matter closely since then (as is necessary when a problem is both transient AND intermittent) and appreciate your patience while […]
Update on Intermittent DNS issues on legacy platform. [resolved]
We’ve made further adjustments to the system. While symptoms disappeared quite quickly, we continue to monitor the situation. If, perchance, this recurs and you happen to be near a shell, please run this command: dig +trace [domain] and then email us those results. If you also include a “traceroute” it may be helpful as well. […]
Update: Intermittent issues appearing [resolved]
We’ve had some intermittent reports in the past short while about problems similar to the ones on Saturday. All hands are on deck working on it, and we’ll update as soon as we have more info. Our sincere apologies for any inconvenience, and thanks for the understanding. Update 22:00 EST: We’ve made further adjustments to […]
DNS Anomaly on Saturday – transient lookup issues [resolved]
On Saturday, July 9, between 5:30pm EST and 6:30pm EST (21:30 – 22:30 UTC) we had a spike in users reporting response issues on some domains. Service degraded for the better part of an hour for some domains or (more likely) some parts of the world. As much as we hate to use the “regional […]
