On the evening of Sunday 04 April, we were alerted about the inaccessibility to our client login – we promptly started to investigate and detected some inconsistencies in what we understood to be the source problem. After more investigation and a meeting of the systems team, it was determined there was a drop of power […]
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Unplanned Control Panel Outage
UPDATE 1:31 am April 4, 2021: We’re back – sorry that took longer than expected. RFO to follow, better status comms in the future. Happy Easter, thanks to ops, get some sleep. UPDATE 11:57pm April 4, 2021: Services have been restored, most services are back but we have a blown switch. At the moment we’re working […]
Maintenance Window
This evening, 10 March, at around 9PM Eastern (2AM UTC), easyDNS will be doing a quick maintenance upgrade. You can expect intermittent inaccessibility to our online customer portal, webmail, some mail delivery, and monitoring services. DNS resolution will not be affected. We apologise for any inconvenience. Update March 11, 2021 6:46am There is something up […]
Webmail slowness [Resolved]
We are investigating a problem with sessions dropping on our RoundCube based webmail servers (webmail.easymail.ca). This is requiring repeated logins, intermittent timeouts, and resulting in overall slowness. We are working diligently on some adjustments in the network which will resolve the issue and will update here when we have more information. We apologise for any […]
Webmail update at web.easymail.ca
This evening, Oct 29th, between 8 and 9PM EST we will be making a minor change on our new webmail servers at web.easymail.ca. This may cause some logouts or a momentary reset in connecting to webmail, but this should be brief. If you experience any difficulty please just wait a few minutes and login again.
Connection issues [Resolved]
Intermittent connection issues with easyMAIL and the control panel have now been resolved. DNS resolution was not impacted. We apologize for the inconvenience. UPDATE: Expanding on the connection issues: Duration: Approximately 35 minutes (10:15am EST to 10:50am EST) This morning easyDNS was experiencing slowdowns. After some investigation, it turned out there was an active Denial […]
