[UPDATE March 17]: We have found and rectified the problem which was causing connectivity problems to one of our data centres. Our previous fixes had appeared to alleviate the issue however further trouble shooting proved that incorrect. In this instance we are confident we have found and fixed the issue, however we will continue to […]
Resolved
[RESOLVED] easyMAIL connectivity problems
We are currently experiencing connectivity problems for easyMAIL clients and webmail. We are working on this currently. [Update – 2014-03-12 @ 12:54pm EST] We are still investigating this situation and recognise the inconvenience. We appreciate your patience. [Update – 2014-03-13 @ 3:15pm EST] Our sysAdmins are still working on resolving the intermittent packet loss that […]
Office Phones Down
Due to a power outage at our office our phone system is currently and we are currently unable to make or receive phone calls. We are working with our building management to determine how quickly this problem will be resolved. Until then our support staff will be replying to support tickets. We will update this […]
[RESOLVED] Phone Support intermittent hold times
UPDATE: The source of the problem has been identified and corrected. We apologize to anyone who was delayed by this hiccup. It’s come to our attention that some customers are waiting on hold for several minutes to reach our support desk by phone. We’re investigating and hope to have things sorted out shortly. As […]
[RESOLVED] Temporary issue registering .TO domains
We are currently experiencing an issue with our registration partner that is resulting in the temporary inability to register new .TO domain names. We are working with them to resolve the issue as soon as possible, and apologize for the inconvenience. [Update – 2013-11-21 @ 12:54pm EST] This issue has been resolved, and customers should […]
[RESOLVED]: Emergency maintenance on secondary DNS transfer node: Wednesday, 6 November 10:00 PM EST
RESOLVED: We have the resovled the issue we were experiencing with our secondary DNS transfer node. Please do not hesitate to contact support if you are experiencing any issues. As always. Thank you for your continued support of easyDNS. ——————————————————– We are continuiung to experience issues with our secondary DNS transfer node. Our operations are […]
