We have received an alert from CIRA (who oversees the .CA namespace) that a boiler room is calling people using the CIRA name with the objective of gaining remote access to the recipient’s computer: Dear Registrars, CIRA would like to notify all Registrars of a recent phone call security scam using the CIRA name that […]
Alerts
Office Phone System Update.
We are currently in the process of transferring our office to a new phone system. As part of this we have had to port our 4165358672 number to a new provider. The port is scheduled to happen today. We have things configured on our end to ensure the number works as quickly as possible once […]
[RESOLVED] Telephone Support Connection Quality Issues
UPDATE: We have resolved this issue with the assistance of our upstream VoIP provider. Thank you for your patience. We’re currently experiencing issues with our VoIP system that is impacting call quality on our toll free support line at 1-855-321-EASY (3279). We are aware of the issue and working with our provider to get it resolved […]
[RESOLVED] Web and email service slowdowns
We are currently experiencing a Denial of Service attack directed at our primary web and email structure. We’re coping, but connections to our control panel interface and our mail servers may be slow until we get this sorted. This is not impacting our DNS infrastructure at this time, so your domains will continue to resolve […]
[COMPLETED] Maintenance – easyMail – Sunday, May 19, 2013
On Sunday night, May 19th, between the hours of 11pm and 1am EST, we will be performing an update to the easyMail service. During this time, customers will not be able to check their email and incoming email will be delayed. We apologise for the inconvenience, but this is necessary to allow us to further […]
[RESOLVED] Problems Editing DNS Records.
We have resolved the issue which was affecting users trying to edit their zone files via the easyDNS control panel. The problem was isolated to zones with 200+ records. If you continue to experience any issues please do not hesitate to contact support. We apologize for any inconvenience this may have caused and we […]
