We will be performing network maintenance tomorrow night to replace a faulty switch in one of our data centres. This maintenance will occur between 9 PM and midnight Eastern time. Affected services include our front end control panel and easyMAIL; DNS resolution will not be impacted. We don’t expect any extended downtime as a result of […]
Alerts
[RESOLVED] Control panel unreachable
We’re investigating a problem with our control panel (cp.easydns.com) – dns service is unaffected. We’ll post more information as soon as it’s available. Update: The issue is with the load balancers which sit in front of the control panel and easyMail. We hope to have an update or a resolution soon. Update: This issue […]
[RESOLVED] easyMail Delay
We are currently dealing with a backlog of email which is causing a delay in email delivery, in some cases up to 12 or 14 hours. The queue is being worked through and we are taking steps to dequeue the email more quickly. If you seem to not be receiving email in the easyMail system […]
[RESOLVED]Intermittent problems with Amazon's Route 53 api
We’re noticing some intermittent problems with pushing zone updates to Amazon via http://easyroute53.com/ We’ve contacted Amazon for an update and will provide more information as it becomes available. This is a good example of why we recommend using multiple DNS providers.
Sporadic toll free number issues
We have received reports that our toll free number is at times reporting a message of: “We’re sorry, all circuits are busy. Please try again. Message 100.” We’re working with our phone provider to narrow down the issue, and hope to have this resolved ASAP. In the meantime, our local number is 416-535-8672. Customers outside […]
[RESOLVED] "mx-caprica.easydns.com" – Emergency maintenance – Tonight
Tonight the easyDNS sysAdmins will be moving “mx-caprica.easydns.com” (64.68.200.71) between data centres between 8pm EDT and 11pm EDT. During this timeframe, email relayed via customer mailmaps will be delayed, as the server will be inaccessible. External mailservers should by their very nature hold on to email and attempt to relay it over the course of […]
