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Here are our Support team’s hours over the holiday season. 23 December – normal business hours (8:30am-6pm EST) 24 December – we are closing at 3pm EST 25 December – CLOSED 26 December – open from 8:30am to 3pm EST 27 December – normal business hours (8:30am-6pm EST) 28 December – normal business hours (12pm-6p […]

On Saturday 14 December, the registry of .COM & .NET will be doing scheduled system maintenance starting at 8PM Eastern Time (1AM UTC, on 15 December) for 45 minutes. Services such as whois lookups, domain registrations and renewals, and domain updates may be affected during this short window. Please wait, if possible, until 8:45PM EST […]

Scheduled Maintenance Alert: We will be updating the easyMail system on Tuesday, December 10th, from 8:00 PM to 10:00 PM Eastern Time (1AM-3AM UTC DEC 11th). No service interruptions are expected, and we will monitor the system to ensure everything works smoothly. Update: This maintenance has been completed.

According to email logs, forwarded email to Yahoo addresses is being bounced with an error: Remote-MTA: dns; mta6.am0.yahoodns.net Diagnostic-Code: smtp; 554 Message not allowed [PH01] Email not accepted for policy reasons This also affects Rogers customers as Rogers has outsourced their email to Yahoo. If you’re affected, there are a few things you can try, […]

We know of intermittent delivery delays with our easyMAIL service and are investigating. We apologise for any inconvenience. Update: The time period of these delays was between 7am and 9am Eastern time (11am to 1pm UTC) – all emails were queued and delivered after this was resolved.

We are investigating the periodic slowness in connecting to our mailout server – timeouts and delays in sending emails. We apologise for any inconvenience and are working on resolving this as soon as possible. Update: The slowness of delivery is no longer occurring or being reported.