On 21 August 2025, ICANN updated the Registration Data Policy (RDP), which changes how your domain contact information is collected and stored. Moving forward, this industry-wide policy change means registrars will be collecting and retaining a minimum (& mandatory) amount of data for domains. In most cases, domains will only need the name, address, country, […]
Roundcube Maintenance Window
On Wednesday, 25 June, from 6AM Eastern (10AM UTC) until 7AM Eastern (11AM UTC), easyDNS will conduct a quick maintenance window on Roundcube (https://messages.easymail.ca/), which will only affect Roundcube users managing their easyMAIL services. This maintenance window will result in a few minor upgrades to Roundcube. The new version will have a slightly different UI, […]
Webmail slowness (resolved)
We are currently experiencing intermittent slowness with easyMAIL via webmail. Our team is looking into this and expects to have it resolved shortly. RFO is latency introduced during a database upgrade. No email or data is impacted – just access to the back end. All other IMAP clients are unaffected – this is just the […]
URL Forwarding – Resolved
easyDNS is experiencing issues with URL forwarding and is actively seeking a solution. We expect to have this resolved very soon. We apologise for any inconvenience. Update: We have implemented a workaround, which is now in place, and everything will return to normal as the DNS cache expires.
Maintenance Window for Email Defence System (completed)
Starting at 8PM until 10PM Eastern today (1:00AM – 3:00AM UTC 26 FEB), easyDNS will be conducting a maintenance window as we switch over to our Email Defense System. For more information on our Email Defense System (EDS), please visit here. We will be updating once completed. UPDATE 9:02PM: Maintenance COMPLETED successfully.
Upcoming Configuration Testing for New Email Defense Service (completed)
Hello easyMail Users, we will be performing configuration testing at 8:00PM EST TODAY (1:00AM UTC Tuesday FEB 11th) for approximately one hour as part of the upcoming Email Defense Service launch later this month. Since this testing focuses only on spam filtering, no disruption to normal email delivery is expected. We appreciate your patience and […]
