RESOLVED: This issue has been resolved and updates are working properly. —————– We are currently experiencing slowness with updates to zonefiles. Our operations team is aware of the issue and working to resolve the problem. This is not affecting existing DNS records, only updates. We will post more information as it becomes available.
Saturday Telephone Support
Due to circumstances out of our control, we are unable to provide telephone support on Saturday 12 April. We will be providing e-mail support during our normal support hours 12p-6p Eastern. Telephone support will resume on Sunday 13 April at 12p. We apologise for any inconvenience.
[RESOLVED] Ongoing Connectivity Problems
[UPDATE March 17]: We have found and rectified the problem which was causing connectivity problems to one of our data centres. Our previous fixes had appeared to alleviate the issue however further trouble shooting proved that incorrect. In this instance we are confident we have found and fixed the issue, however we will continue to […]
[RESOLVED] easyMAIL connectivity problems
We are currently experiencing connectivity problems for easyMAIL clients and webmail. We are working on this currently. [Update – 2014-03-12 @ 12:54pm EST] We are still investigating this situation and recognise the inconvenience. We appreciate your patience. [Update – 2014-03-13 @ 3:15pm EST] Our sysAdmins are still working on resolving the intermittent packet loss that […]
Office Phones Down
Due to a power outage at our office our phone system is currently and we are currently unable to make or receive phone calls. We are working with our building management to determine how quickly this problem will be resolved. Until then our support staff will be replying to support tickets. We will update this […]
Phone support closing early due to weather emergency.
Due to the ongoing issues with power outages and extreme weather easyDNS phone support has shut down for the day. We apologise for the short notice and any inconvenience.
