Shortly after 3pm ET today our main datacenter in Markham, ON experienced a failure in one of its core routers at 151 Front St, which as many of you know is the main NAP for Toronto area.
This affected connectivity to the main easyDNS control panel, website, email servers and web hosting platform. DNS and nameservers were unaffected.
We maintain our own backup connections to the main datacenter but they did not come online automatically, we’re looking into why now.
The always heroic ops team did a manual cutover to a backup connection and restored service around 3:20pm.
We’re currently operating on backup connections and will revert to mains once everything is back to normal.
Thanks for your patience.