RESOLVED: We have completed the network maintenance and all services are operational. If you notice any issues please do not hesitate to contact support. —– We will be performing some network maintenance tomorrow evening Sunday, May 4. The maintenance will begin at 8 PM Eastern and is expected to last 2-3hours. DNS, email, and web […]
Resolved
Web Forwarding Outage April 19 2014 (UPDATED 1:05 AM EST)
UPDATE #3 (April 20the 11:38am): The web forwarding cutover did not take for domainPlus domains – we missed a step in the cutover process. So: all other service levels migrated fine if your domainPlus domain was “left behind” you can login to the control panel, rehash your DNS settings and it’ll work this time we’re […]
[RESOLVED]: DNS Zone Updates
RESOLVED: This issue has been resolved and updates are working properly. —————– We are currently experiencing slowness with updates to zonefiles. Our operations team is aware of the issue and working to resolve the problem. This is not affecting existing DNS records, only updates. We will post more information as it becomes available.
Saturday Telephone Support
Due to circumstances out of our control, we are unable to provide telephone support on Saturday 12 April. We will be providing e-mail support during our normal support hours 12p-6p Eastern. Telephone support will resume on Sunday 13 April at 12p. We apologise for any inconvenience.
[RESOLVED] Ongoing Connectivity Problems
[UPDATE March 17]: We have found and rectified the problem which was causing connectivity problems to one of our data centres. Our previous fixes had appeared to alleviate the issue however further trouble shooting proved that incorrect. In this instance we are confident we have found and fixed the issue, however we will continue to […]
[RESOLVED] easyMAIL connectivity problems
We are currently experiencing connectivity problems for easyMAIL clients and webmail. We are working on this currently. [Update – 2014-03-12 @ 12:54pm EST] We are still investigating this situation and recognise the inconvenience. We appreciate your patience. [Update – 2014-03-13 @ 3:15pm EST] Our sysAdmins are still working on resolving the intermittent packet loss that […]
