RESOLVED: We have completed the network maintenance and all services are operational. If you notice any issues please do not hesitate to contact support. —– We will be performing some network maintenance tomorrow evening Sunday, May 4. The maintenance will begin at 8 PM Eastern and is expected to last 2-3hours. DNS, email, and web […]
[RESOLVED] Phone Support intermittent hold times
UPDATE: The source of the problem has been identified and corrected. We apologize to anyone who was delayed by this hiccup. It’s come to our attention that some customers are waiting on hold for several minutes to reach our support desk by phone. We’re investigating and hope to have things sorted out shortly. As […]
[RESOLVED] Temporary issue registering .TO domains
We are currently experiencing an issue with our registration partner that is resulting in the temporary inability to register new .TO domain names. We are working with them to resolve the issue as soon as possible, and apologize for the inconvenience. [Update – 2013-11-21 @ 12:54pm EST] This issue has been resolved, and customers should […]
[RESOLVED] Connectivity issues this morning
This morning we experienced a connectivity issue at one of our co-location facilities. This would have affected email forwarding and our mailout services. Our sysAdmins are working on the issue, and have most of the services restored, and we will continue to monitor the situation. We apologise for the inconvenience.
Core infrastructure rebuild is complete
We posted a little while ago about upgrades we’ve been working on (infrastructure improvements). We have now completed a second round of upgrades, this time a rebuild of our core infrastructure. This system is running the latest XenServer and has network IO of 64Gbits/s . This server farm is homogenous which makes it possible to […]
[RESOLVED] DDoS in progress
Update: The DDoS attack has ceased. Thank you again for your patience. If you continue to experience difficulties please let our support team know. Update 2:30 PM August 13 While the attack is ongoing, at this time our mitigation systems are handling the load and all nameserver clusters are responsive. We are monitoring the […]
