On March 16th between 3:00am and 6:00am EST, we will be performing a scheduled maintenance window affecting our outgoing mail server:
outbound.easymail.ca
What We’re Doing
During this window, we will be upgrading the outbound mail flow so that all SMTP connections are routed through an enhanced spam filtering layer.
This change is part of our ongoing efforts to:
- Reduce spam and malware originating from compromised user accounts
- Prevent our mail servers from being listed on Real-time Blackhole Lists (RBLs)
- Improve overall email deliverability
- Strengthen the reputation and reliability of our outbound infrastructure
RBL listings impact not only the source of spam but also legitimate users, so proactive filtering and monitoring are critical to maintaining high deliverability rates.
Expected Impact
While the maintenance window is scheduled for three hours, the actual service interruption is expected to be brief.
The extended window allows us to:
- Run post-upgrade validation tests
- Closely monitor logs for anomalies
- Confirm mail flow stability
- Ensure spam filtering is operating as expected
We will continue monitoring beyond the maintenance window to ensure everything remains stable.
Need to Send Mail During the Maintenance?
If you require uninterrupted outbound email access during this period, you may temporarily switch your outgoing SMTP server to:
outbound.easydns.com
Once the maintenance window has concluded, you can switch back to:
outbound.easymail.ca
Please note: We will be applying the same upgrade to outbound.easydns.com in the near future. A separate notice will be sent prior to that maintenance window.
Why This Matters
Outbound spam and malware not only affect recipients — they directly impact the sending server’s reputation. When servers are reported to RBLs, legitimate users can experience:
- Delayed delivery
- Message rejections
- Increased spam filtering by recipient providers
By adding an additional filtering layer to outbound traffic, we’re taking proactive steps to protect both our infrastructure and our customers’ email reputation.
If you have any questions or require assistance adjusting your mail client settings, please contact support prior to the maintenance window.
Thank you for your understanding as we continue improving the security and reliability of our email services.
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