UPDATE: The connectivity issue has been resolved. Support will resume during regular support hours tomorrow. Thank you for your patience. Our office internet connectivity is currently down. Our operations staff are looking in to the cause of the outage.The phones are still working however this will affect the ability of our support staff to use […]
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Office Phone System Update.
We are currently in the process of transferring our office to a new phone system. As part of this we have had to port our 4165358672 number to a new provider. The port is scheduled to happen today. We have things configured on our end to ensure the number works as quickly as possible once […]
[RESOLVED] Main Toll-free line in limbo.
Our toll-free line 855-321-EASY is in limbo right now. This has to do with a porting to our new VOIP provider, it should be fixed soon. In the meantime, please use: 888-677-4741 Thx. [ Update – 2013-09-16 @ 3:33pm EST] We have a work around in place, and the 855-321-EASY toll free number is now […]
[RESOLVED]: DNS3 Timeouts
We have identified and corrected the problem which was causing timeouts when querying DNS3.EASYDNS.ORG We apologize for any inconvenience this may have caused you and if you are still seeing timeouts please open a ticket with our support department. — We are currently experiencing issues with our DNS3 node(s). Our admins are aware of […]
[RESOLVED] DDoS Event in progress (yes, again).
We have what looks like another DDoS in progress, we are still isolating the attack vector but things are stabilizing somewhat. More as it comes in. — On the subject of DDoS attacks, members can expect an all-member email around what we are doing behind the scenes to address these now, near constant DDoS attacks. […]
[RESOLVED] Maintenance Window Aug 27th at 11:00 PM EDT
UPDATE 11:45 PM EDT: We have completed our upgrades and confirmed that everything is up and running. If you happened to see a blip in responsiveness, we do apologize; the server is up and running and better than ever now. We are performing upgrades on our webserver hardware this evening at 11:00 PM. This may […]
