UPDATE: We have resolved this issue with the assistance of our upstream VoIP provider. Thank you for your patience. We’re currently experiencing issues with our VoIP system that is impacting call quality on our toll free support line at 1-855-321-EASY (3279). We are aware of the issue and working with our provider to get it resolved […]
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[RESOLVED] Web and email service slowdowns
We are currently experiencing a Denial of Service attack directed at our primary web and email structure. We’re coping, but connections to our control panel interface and our mail servers may be slow until we get this sorted. This is not impacting our DNS infrastructure at this time, so your domains will continue to resolve […]
Backup MX spool lifetime doubled to 10 days.
Given the flooding out in Alberta, there are many operations without power and experiencing unreachable servers and datacenter outages. As is normal for us during disasters like this, we are upping the backup MX spool lifetime here from five days to ten days, hopefully that’s enough time to get everything back online.
Post-mortem of the June 3-4th DDoS
As most of you are aware, we were DDoS-ed yesterday and experienced severe impact across our dns1, dns2 and dns3 anycast clouds. There was no identifiable target here on the system, rather, it appears as if our infrastructure was used in an attempt to DDoS somebody else, in other words, it was a DNS amplification […]
[RESOLVED] OUTAGE: dns2.easydns.net
[UPDATE 5:28 EDT] We are back online after a thankfully brief outage. We are working now to determine the root cause of this issue. We are currently experiencing an outage affecting our dns2.easydns.net anycast cluster. We are working to get this resolved as soon as possible. This does not appear to be an attack, and […]
[COMPLETED] Maintenance – easyMail – Sunday, May 19, 2013
On Sunday night, May 19th, between the hours of 11pm and 1am EST, we will be performing an update to the easyMail service. During this time, customers will not be able to check their email and incoming email will be delayed. We apologise for the inconvenience, but this is necessary to allow us to further […]
