Just a quick note that this morning around 6:00am EST we experienced some hardware issues with the node where mailout.easydns.com resides. Once the root of the problem was discovered our Operations team were able to correct the issue. However from 6am- 7am EST mailout.easydns.com was inaccessible and thus trying to send mail would have timed […]
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Phone Support June 8 2014
Update: We are still experiencing difficulties with our phone system, we are working on getting this working again but phone support has been affected all day. We apologise for the inconvenience, and hope to have this resolved promptly. We are currently experiencing technical difficulties with our phone system and are having difficulty receiving calls at […]
[UPDATED] Phone Support June 07 2014
UPDATE 1:57PM EDT We believe we’ve resolved the issue and live support has resumed. We apologize for any inconvenience this may have caused. Hi folks, Unfortunately due to technical difficulties with our phone system we are unable to provide live phone support for today (Saturday, June 07 2014). Email support is available via support@easydns.com […]
[RESOLVED] Temporary issue adding new domains to accounts
This morning between 9:08am EDT and 11:42am EDT, we experienced a temporary issue where customers would have been unable to add new domains to their accounts for either new registration, transfers from other registrars, or for DNS services. The error displayed would have claimed that the domain was not allowed on our system. We traced […]
[RESOLVED] easyMail mailmap relay delays
Today we experienced an issue where email destined for easyMail mailmaps (not easyMail accounts directly) were delayed. For clarification, mailmaps are also known as aliases, where you can have “whatever@yourdomain.com” forward to “youraccount@gmail.com”. In this situation, the email destined for easyMail mailmaps was redirected locally, and queued. We have since dequeued all of the affected […]
[RESOLVED]: Maintenance Window – Sunday May 18 / 2014
RESOLVED: The maintenance window has been completed and all system are back to normal. Please let support know if you experience any issues. Thanks for your continued support of easyDNS. ——– This is a heads up that we will be performing some maintenance on our primary nameserver on Sunday May 18th/2014 between 10pm EST […]
