New Outbound Mail Policy

On Monday, May 30 2022 we will be switching our outbound email service over to our new policy enforcement system. This new system will involve an additional spam-prevention policy which will prevent sending email from outside the domain name of the account used to authenticate. Meaning that if you are logging in with the account user@domain.com, and you send an email from user@example.com, our system will block the sending of that email by default since the account is not authorised to send mail for that domain name. You will be able to set up permission for easymail accounts you control to send as addresses @ any domains that are within your easyDNS account, including subdomains or hosts of your domains. If you need to send for domains in other accounts you or colleagues control, or if you need to use the easymail account to send from your account at another email provider, like Rogers or Gmail, then you will need to contact our support department for assistance.

To authenticate your request, the methods may include:
• a submitted Easy-Does.it (EDI) from within your easyDNS account for a domain administrated within that account (at the top right corner)
• an email from the address of the other provider, you want to use, to prove accessibility
• updating the TXT record to include the easyMail SPF

We have made every effort to contact clients likely affected by this new policy. Unfortunately, logging and identifying potentially affected account holders is quite difficult, we may have not been able to provide fair warning to all those affected as a result. We found a few users who will run into difficulty due to this change and have added permissions to those we’ve determined are safe and will be contacting clients who may be in need of assistance. If you are using your easymail account to send emails to addresses within domains outside your easymail domain, you can contact our support department to determine if we were able to catch your case and have the necessary permission added if need be.

We apologise for any inconvenience.