On the evening of Sunday 04 April, we were alerted about the inaccessibility to our client login – we promptly started to investigate and detected some inconsistencies in what we understood to be the source problem.
After more investigation and a meeting of the systems team, it was determined there was a drop of power to some components of our infrastructure at the co-location facility.
Unfortunately, after some attempts it was understood we aren’t able to rectify the problem remotely and our team made their way to the facility for on-site analysis.
The team was able to determine a few components had overheated and caused a domino effect of failures. These components were fixed and a switch was replaced. This work was completed by 1AM eastern time.
We understand the affected impact was on our client control panel, webhosting on a few servers, and intermittent delivery problems for inbound & outbound delivery.
easyDNS has already implemented changes and policies on how this infrastructure is being handled to prevent this from occurring again.
We apologise for any inconvenience.
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