[UPDATE March 17]: We have found and rectified the problem which was causing connectivity problems to one of our data centres. Our previous fixes had appeared to alleviate the issue however further trouble shooting proved that incorrect. In this instance we are confident we have found and fixed the issue, however we will continue to monitor things to ensure there is no further degredation of service. If you do experience any further issues please report them to our support team.
Thanks for your patience throughout all of this. The problem persisted longer than we would have liked, however we tried to tread carefully to ensure that anything we changed did not worsen the situation.
As always, if you have any questions or concerns, please do not hesitate to contact us.
Update Saturday, March 15 2014: We have performed maintenance as of Friday, March 14 which appears to have alleviated the issue. If you are continuing to experience problems, please contact us.
We are currently experiencing sporadic connectivity issues and intermittent packet loss in one of our co-location facilities. While this is not impacting the easyDNS web front end or our DNS hosting products, it is affecting mail products (including mailmaps and easyMAIL) and easyWEB. Our top engineers are working on getting this resolved as soon as possible. We recognize that this is a terrible inconvenience for our customers and offer most profuse apologies for anyone who is inconvenienced by these issues. Updates will be posted here as they become available.
Yes, having email sporadic connectivity problems. Minnesota. Thanks for working on this problem.
This doesn’t appear sporadic. I haven’t had email service since early Thursday. It’s tax season and I need a working email account. I guess I need another provider.
No, it is not fixed as of Monday, March 17. Service has been deteriorating over the last couple months, and got much worse over the past week. I tried calling customer support on Friday, but was disconnected after a 15 minute hold. Going to switch to a more reliable provider.
Textbook case on what not to do during a service outage. Limited communication with your panicked customers i.e. vague communication releases and nothing of substance to alleviate your customers’ frustrations. I just convinced our company to sign up with easyDNS and easymail and we’ve now missed more than a few (time-sensitive) income-generating trouble tickets as a result. Thanks for that…
Barely noticed the issue. Seemed to work thought the last two weeks. Thank you for the updates. I support your independent views and wish you the best.
Cheers.