Takedown Policy
Last updated: February 2026
easyDNS Technologies Inc. ("easyDNS", "we", "us", "our") is committed to balancing the protection of our customers' rights, freedom of expression, and network integrity with compliance to applicable laws and registry policies. This Takedowns and Disclosure Policy applies to all customers worldwide and explains when and how we handle takedown requests, content removal demands, and disclosure of customer information.
This Policy is governed by the laws of the Province of Ontario and the federal laws of Canada. It aligns with our Terms of Service and reflects our role as a domain registrar (accredited by ICANN and CIRA) and provider of DNS, email, and hosting services.
Important Principles
- The easyDNS Terms of Service form a binding agreement between us and our customers only. Third parties who are not our customers have no standing to invoke our Terms or require action under them.
- We reserve the right to publicly post any takedown request, disclosure demand, or related legal/public documents we receive (including on our blog or website).
- To report network abuse (e.g., spam, phishing, malware), email abuse@easydns.com.
1. When We Will Take Action on Takedowns or Removal Requests
We take action to suspend services, remove content, or terminate domains/accounts only in the following limited circumstances:
- Court Order or Competent Legal Authority
We require a valid court order, subpoena, warrant, or other enforceable legal document served within our jurisdiction (Ontario, Canada). Foreign orders must be accompanied by proper judicial assistance or executed through the appropriate Canadian authorities (e.g., Ontario Sheriff’s Office). We do not action demands from non-judicial sources or public email domains (e.g., hotmail.ru addresses). - ICANN or CIRA Mandated Actions
We comply with final orders from ICANN or CIRA under their policies, such as:- Uniform Domain-Name Dispute-Resolution Policy (UDRP)
- Uniform Rapid Suspension System (URS)
- Invalid Whois reports
- Canadian Presence Requirements (.CA domains) challenges
We only suspend or transfer domains when finally ordered by ICANN or CIRA.
- Clear Network Abuse
We may take immediate action (suspension, termination) without a court order for confirmed network abuse originating from our services, including:- Spamming (verified as originating from our infrastructure, not forged headers)
- Phishing
- Botnets, command-and-control servers, DDoS attacks
- Malware distribution or other clear threats to the internet or our network
We assess these cases internally based on evidence and our experience.
- Copyright Complaints
For copyright infringement claims, send a digital copy (in English) to abuse@easydns.com. We forward valid requests to the customer. Our customers are required under the Terms of Service to honor legitimate copyright removal requests. Note: As a Canadian company, we are not legally bound by the U.S. DMCA, but we forward notices in good faith.
2. When We Will Not Take Action
- We do not action takedown requests based solely on third-party complaints about content, defamation, trademark disputes (beyond UDRP/URS), or other non-abuse issues without a court order or registry mandate.
- We do not accept demands from anonymous or non-professional sources.
- Threats of civil or criminal action against easyDNS end the conversation; consult a Canadian attorney if you believe we have misunderstood applicable law.
3. Disclosure of Customer Information
We disclose customer information (including underlying contact details behind Whois privacy services) only in these cases:
- Ordered by a law enforcement agency, Canadian government entity, or court with legal authority to compel disclosure.
- When we determine a domain protected by privacy services violates our Terms of Service (e.g., confirmed abuse).
- In compliance with ICANN or CIRA policies (e.g., during UDRP/URS proceedings).
We do not disclose information in response to private requests, marketing inquiries, or non-judicial demands.
4. Guilt-by-Association
If we identify patterns of abuse or violations linked to common identifiers (e.g., shared contact details, IP ranges, or coordinated activity), we may apply enforcement measures (suspension, termination) across all associated domains and accounts.
5. Changes to This Policy
We may update this Policy to reflect changes in law, registry requirements, or operational practices. We will post the revised version on our website and notify customers of material changes via email or account notification where appropriate. Continued use of our services constitutes acceptance.
6. Governing Law
This Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.
7. Contact Us
For abuse reports, copyright complaints, or questions about this Policy:
easyDNS Technologies Inc.
4243C Dundas St. W., Suite 405
Etobicoke, ON M8X 1Y3, Canada
Email: abuse@easydns.com
