We did it again. After the humiliation and embarrassment of allowing easyPress.ca to lapse just a few weeks ago, you would have thought we’d review every other domain, right? Well we did and we still missed one: easymail.ca, which just lapsed again, at the CIRA registry.
It should be online again soon (1:40pm ET-ish)
Workaround for easyMail settings
Create the following DNS records for your domain:
Create an A record/ hostname:
mx.{yourdomain.com} pointing to: 205.210.42.59
Then change your MX handler to:
mx.{yourdomain.com}
Your email should start flowing again until easymail.ca is back in the .ca roots.
For Outbound Email:
Create mailout.{yourdomain.com} pointing to: 64.68.201.169
and then update your client settings.
If your local resolver hasn’t cached easymail.ca and your email client can’t connect to an address at easymail.ca, just switch that to the same host record you created above. You can also try hitting webmail via that same address, although you will probably have to accept an SSL exception since the hostnames will not match.
We’re sorry about this.
Fortunately we were not affected by this, but as a EasyDNS customer, I appreciate the honesty and I'm happy to know there are actual humans who care working at EasyDNS. I or my staff have made human error type mistakes many a time. I always tell my staff –> Mistakes are not important, but the ability to implement a corresponding solution has tremendous value.
The only thing better than the fantastic and unheardof non-non-transparency of EasyDNS and MarkJr, would be a business policy of paying every customer effected a $100 apology … Only from the perspective that such a corporate stricture could somehow help any business get better at crossing their i's and dotting their t's … I'd suggest to you Mark to run a year long simulation quantifying how much payout you'd be making if this was some kind of a requirement of good businesses.
As a bonus, I'd put in (the simulation or a real practice) the process a big button that customers/clients/consumers get to choose "Yes give me the $100" or "No Thank You" … I bet (at least in the sim) we'd see well over 50% customers choosing to forgive the error and the payment 🙂
Just some thoughts.
Kudos to all you guys and what you represent as the future of "collectivistic" business … in a world of 'post-scarcity', doing a good job is the only profit to be made!
For all your non-non-transparency, I say (in my best Cockney accent)
HIP HIP HOORAY!
HIP HIP HOORAY!
HIP HIP HOORAY!
Keep it up, no matter how hard it seems.
Cheers!
B^) Brian.
@Brian, I think you should temper your comments against what easyMail competitors might have done in the same. My bet would be zero, and at best a non-apology. Asking for even more seems to debase what good they are doing vis a vis their competitors. Why should they do what they do do, to only be beaten up for being up front and communicating. Mind you, I don't disagree that vis a vis the competition there is always a race to zero. Which, thankfully, easyMail doesn't seem to be interested in playing.
For other reasons I happened to go to an easy web site today, to see this note – I would not and did not know anything had happened, otherwise. No disruption in service, no nothing, nada, zero, zip. easyMail could have said nothing, but they didn't.
It can be years between my visits to the site – it all just works, does what it's supposed to, fire and forget …
Astonishing in this day and age.