We are currently experiencing a technical problem with our telephone support system. Currently, our support department cannot be reached via the telephone in the normal fashion. Once you have contacted us by phone, please enter 0 and we wil be able to receive your call. We do hope to have this concern rectified post haste. […]
There will be a brief maintenance window at approximately 6am EST saturday morning for a hardware upgrade on the main members’ interface. The members interface and public website will be offline for approximately 10 minutes, all other services will be unaffected.
As of 6:24 pm EST all of the remote nameservers are back online and the problems with shawcable transits have stabilized. We sincerely regret this occurrence and are looking forward to this week’s upgrades.
We are currently under DDoS attack, the remote nameservers are down, ns1 and ns2 are up except for anybody transiting over shawcable.net networks. We are working with our upstream providers and remote admins to resolve this and apologize for any ill effects. In the meantime we continue to move forward to mitigate these attacks on […]
We have maintained the increased mail queues holding period to 10 days from 5 days in response to Hurricane Katrina/Rita, in hopes that it may allow those affected the opportunity to maintain the integrity of their operations
Around 7:30am EST the DDoS attack resumed on the remote nameservers. remote1, remote2 and remote3 are offline at the moment. ns1, ns2 and other core services are at the moment intact.