---
title: "A Tale of Two Outages"
type: "post"
post_id: "17062"
slug: "chart-a-tale-of-two-outages"
canonical: "https://easydns.com/blog/2018/10/17/chart-a-tale-of-two-outages/"
markdown_url: "https://easydns.com/blog/2018/10/17/chart-a-tale-of-two-outages.md"
json_url: "https://easydns.com/blog/2018/10/17/chart-a-tale-of-two-outages.json"
txt_url: "https://easydns.com/blog/2018/10/17/chart-a-tale-of-two-outages.txt"
published: "2018-10-17T18:52:49+00:00"
modified: "2024-11-13T17:36:21+00:00"
author: "Mark E. Jeftovic"
categories:
  - "Industry Watch"
tags:
  - "Domain Registry of Canada"
  - "DROA"
  - "Namejuice"
  - "outages"
site_name: "easyDNS"
publisher: ""
language: "en-US"
generator: "easyPress Markdown"
generator_version: "1.0.3"
---
We compared two datacenter outages that occurred relatively close to each other in both time and space. The first was the Namejuice/DROA/DROC outage which, in the absence of any information from the vendor we [speculated upon and analyzed here](https://easydns.com/blog/2018/09/17/lessons-learned-from-the-namejuice-droa-droc-outage/). The other [happened to us](https://easydns.com/blog/2018/10/09/resolved-brief-datacenter-outage/) about a week ago.

Both occurred during North American peak business hours and they had vastly different durations. The customer impact on one was horrific, resulting in the loss of an entire day of uptime and productivity and sales for one set of customers. The customer impact on the other was minimal and barely noticed.

This chart cross-references 12 points of operational competence that make the difference between a catastrophic loss of uptime and a minor hiccup.

        Provider
 
**Namejuice / DROA**![](https://easydns.com/wp-content/uploads/2018/08/easydns-logo-1.png)

  DateSept 10 (Monday) Oct 9 (Tuesday)   DC LocationMarkham, ONMarkham, ON   Root cause:Power Outage Core router failure
 & BGP auto-switch malfunction

   Outage start:8:30am 3:05pm   Impact- Vendor Website
- Control Panel
- Customer Email
- Hosted Websites
- **Production DNS**
    *(all delegated customer domains down)*

- Vendor Website
- Control Panel
- Customer Email
- Hosted Websites

   Vendor provides status updates*none*

3:10pm via Twitter

   Vendor Workaround / Remedy*none*

Manually move routing announcements to a backup path.

   Nameserver IPsNot under control of vendor

Announced via vendor ASN

   Backup DNSNon-Functional

Functioned as expected

   Services restored: 11pm

3:25pm

   Duration of Outage**14.5 hours**

20 minutes

   Reason For Outage (RFO) posted*none*

3:45pm

   Base cost of domain registration$45/year

$15/year

    

Outages happen to everybody. What separates a reliable vendor from the pack is how they respond to them.

1. Are they setup with backup and alternatives from the outset?
2. Do they quickly inform their customers of the ongoing status and issue a Reason For Outage afterwords?
3. Most important: Do they learn from the outage and improve for next time?

***[Contact easyDNS today](https://easydns.com/contact-us/) to plan your migration or start below.***

          [![](https://easydns.com/wp-content/uploads/2019/01/Screen-Shot-2019-01-23-at-1.44.38-PM.png)](https://easydns.com/domains/transfer/)[![](https://easydns.com/wp-content/uploads/2019/01/Screen-Shot-2019-01-23-at-1.45.36-PM.png)](https://easydns.com/dns/)[![](https://easydns.com/wp-content/uploads/2019/01/Screen-Shot-2019-01-23-at-1-1.png)](https://easydns.com/our-guarantee/)